Canada Immigration and Customs Information

A friendly welcome. We look forward to seeing you!

Helpful tips to make your entry into Canada more smooth so you can focus on your vacation and leave your stress behind.

We've put all the information you need at your fingertips.

Need a visa application form? Not sure if you need a passport for your destination? We're here to help.

Latest News Bulletins

  • OPERATIONS UPDATE - Tuesday, July 12, 2022, 4:15 PM (MST)

    Tuesday, July 12, 2022, 4:15 PM (MST)  

    It's been fantastic to see so many visitors enjoying the start of Panorama's summer operations! Biking, hiking, golfing, rafting, putting, swimming and more, made for a great kickoff to the warm season.

    In the Kootenays, the core summer months are short, experiences are in high demand and some activities offer limited availability. Planning to travel for a holiday takes time while the anticipation to reconnect and recreate drives excitement. For many this summer, the desire to get away is exceeding pre-pandemic levels. Guests are confident and eager to return to the good life and travel again. Although pandemic restrictions have lifted, we are not quite back to normal operations yet.

    Anyone following the news has seen the difficulties being faced today in the tourism sector. Many flights at the major airports are canceled or delayed. Gear for recreational activities is in short supply. Experiences, in which people have participated in past years are either sold out or unavailable.

    The main challenge that has affected Panorama is staffing shortages. This is a common struggle affecting the entire service industry. Please be assured that our hiring team has been working for months and months to follow up on every opportunity for employment. However, we are currently still understaffed at the resort.

    Our goal remains steadfast — to provide our guests with a safe and incredible mountain experience. We recognized early that this summer would be a staffing challenge and made a concerted effort do our best to offer as much as we can with the priority being our core experiences. It’s important to us that everyone has the chance to do the things they love and enjoy the activities that make Panorama special. This tradeoff is that we needed to trim back on some aspects of the business to account for the number of staff we have. For example, this means that there will always be food and beverage available between Panorama and Greywolf however, the menu and offerings will be adjusted to business volumes and staffing levels.

    From a lodging and housekeeping perspective, our mission is to provide you and your guests the very best experience possible given the parameters we are working through. In order to succeed, for the moment we are unable to entertain early check-ins or late checkouts, we are limited to a two week notice period in terms of any amendments to bookings. We continue to stay as fluid as possible as we try to balance demand and preexisting reservations. This proactive and cooperative approach ensures we can deliver and maintain a standard of service that both owners and guests are expecting.

    The team here has made a huge effort to ensure that we operate as many experiences as possible all summer long. Guests will see some ongoing changes in hours of operations and services available as we adapt to offer as much as we can in any given moment. We encourage everyone to follow our special Facebook Mountain Updates group to get the news first about any changes or any important updates. Anyone who has visited Panorama knows that our people are incredible and work hard so our facilities can be enjoyed. Please know they are doing everything they can to deliver an amazing time at Panorama.

    While we work diligently to catch up to normal staffing levels as the pent-up demand for Panorama has never been greater, we ask for your patience and sincerely apologize for any gaps in service. Your continued loyalty, smiling faces and sheer enthusiasm lifts the entire team here and we thank you for it!

    The future of Panorama is bright and there's exciting news just around the corner about the upcoming winter. For the latest news stay tuned to our social media channels.


    Throughout the COVID-19 pandemic, Panorama's decision making has been governed by British Columbia public health orders and guidelines, in consultation with industry through the Canada West Ski Areas Association (CWSAA). Our absolute priority has been the safety and health of our employees, guests and community.

    As of today, the government has removed all restrictions. The Vaccination Passport program has ended and venues are now open to all guests (with no capacity limits). Masks are not required indoors or outdoors, but if you want to continue to wear one then please do so. It is your choice!

    Please read and understand the latest BC update. As we've learned, the situation is subject to change, but for now here's to a more normal summer in the mountains.

    Finally, our sincere thanks to everyone who visited the resort through the winter season. Following the rules ensured that we had a mountain of fun!

Travelers Arriving from the US

The Western Hemisphere Travel Initiative (WHTI) is new U.S. legislation that requires all travellers to carry a valid passport or other appropriate secure document, or combination of documents that establish citizenship and identity when travelling to the United States from within the Western Hemisphere.

Since January 23, 2007, anyone travelling by AIR between the United States and Canada is required to present a valid passport or NEXUS card (when used at designated airports) to enter or re-enter the United States.

As of June 1, 2009, U.S. citizens returning home from Canada LAND or SEA (including cruises and ferries), will be required to present one of the travel documents listed below.

  • U.S. Passport - This is an internationally recognized travel document that verifies a person's identity and nationality. It is accepted for travel by air, land and sea.
  • U.S. Passport Card - This is a new, limited-use travel document that fits in your wallet and costs less than a U.S. Passport. It is only valid for travel by land and sea.
  • Enhanced Driver's License (EDL) - Several states and Canadian provinces are issuing this driver's license or identification document that denotes identity and citizenship. It is specifically designed for cross-border travel into the U.S. by land or sea.
  • Trusted Traveler Program Cards - NEXUS, SENTRI or FAST enrollment cards can speed your entry into the U.S. and are issued only to pre-approved, low-risk travelers. The cards are valid for use at land or sea; the NEXUS card can be used in airports with a NEXUS kiosk.

Beginning June 1, 2009, U.S. and Canadian citizens under the age of 16, or under the age of 19 if travelling with a school, religious, or other youth group, may present a birth certificate, Consular Report of Birth Abroad, Canadian Citizenship Card or a naturalization certificate. Birth certificates can be an original, photocopy, or certified copy.

Websites with additional information

International Visitors to Canada

International visitors to Canada (not U.S. citizens or U.S. permanent residents) must carry a valid passport and, if required, a visa. Citizens from the United Kingdom, France, Germany, Mexico, Japan, the Republic of Korea, Australia and others do not require a visa to enter Canada. Visit the Citizenship and Immigration Canada website for a complete listing of countries whose citizens require visas to enter Canada.

All other visitors should contact their Canadian consulate or embassy to learn what documents are required. Contact information for Canadian embassies around the world can be found at the Foreign Affairs Canada website.

To learn more about Canadian customs regulations, visit the Canada Border Services Agency website.

Travelers with Children

If you are traveling with children, you must carry identification, such as a birth certificate, proof of citizenship or student visa for each child under 18 years old. Divorced parents who share custody of their children should carry copies of the legal custody documents. Adults who are not parents or guardians must have written permission from the parents or guardians to accompany the children.

When traveling with a group of vehicles, parents or guardians should travel in the same vehicle as the children for border crossing.

Customs officers are often looking for missing children and may ask questions about the children who are traveling with you.

Customs & Duty

Visitors are allowed to bring certain goods as part of their "personal baggage", but some products are limited and, in some cases, prohibited by Canada Customs.

Products that are banned include obscene materials, hate propaganda, most weapons and firearms and goods harmful to the environment.

Importing Items

The following is a list of items you are allowed to bring into Canada tax-free if you are over 19:

  • 200gm tobacco, OR
  • 200 cigarettes, OR
  • 20 cigars, OR
  • 200 tobacco sticks per person;
  • 1.5 litres of wine OR
  • 1.14 litres of liquor per person, gifts for relatives and friends, tax-free as long as each gift is valued at CAD $ 60.00 or less. Canadian custom brokers or a Canadian Customs office can provide information on transportation companies that offer efficient, cross-border delivery of materials for time-sensitive meetings or exhibits.

Returning Home

The following is a guideline for visitors returning home from Canada and may change at any time. Contact your local embassy or consulate, before returning home, if you are unsure of an item you are bringing back home.

  • USA Residents - Every 30 days, returning U.S. Citizens are allowed to bring back duty free $400 worth of retail merchandise, provided they have been outside the U.S. for 48 hours. If the length of stay is less than 48 hours, $200 worth of merchandise may be taken back to the USA.
  • UK Residents - Citizens of the U.K. returning from a non-EU country have a customs allowance of 200 cigarettes, OR 50 cigars, OR 250g of smoking tobacco; 2 liters of still table wine; 1 liter of spirits or strong liqueur (over 22% volume); 2 liters of fortified wine, sparkling wine, OR other liqueurs; 60cc (ml) perfume; 250cc (ml) of cologne; AND £145 worth of all other goods, including gifts and souvenirs. People under 17 cannot have the tobacco or alcohol allowance.
  • EU Residents - Each passenger over 17 years of age from a non-EU country is entitled to import the following articles duty-free; in 200 cigarettes, OR 50 cigars, OR 250g of tobacco (or a mixture of all three if their combined weight doesn't exceed 250g); 2l of wine, and 1 l of spirits with an alcoholic content exceeding 22% vol, OR 2 l of spirits/aperitifs with an alcoholic content less than 22% vol, OR 2 l champagne/sparkling wine/liqueur wine; 50 g of perfume; 0.25 l cologne; gifts of a value not exceeding approximately ECU 175. Limits cannot be added for passengers travelling together.
  • Australian Residents - The duty-free allowance in Australia is A$400 OR, for those under 18, A$200. Personal property mailed back from abroad should be marked Australian goods returned to avoid payment of duty. Upon returning to Australia, citizens can bring in 250 cigarettes OR 250g of loose tobacco; and 1.125ml of alcohol. If you're returning with previously owned valuable goods, such as foreign-made cameras, file form B263.
  • New Zealand Residents - The duty-free allowance for New Zealand is NZ$700. Citizens over 17 can bring in 200 cigarettes, or 50 cigars, OR 250g of tobacco (OR a mixture of all three if their combined weight doesn't exceed 250g); plus 4.5 liters of wine and beer, OR 1.125 liters of liquor. New Zealand currency does not carry import or export restrictions. Fill out a certificate of export, listing the valuables you are taking out of the country; that way, you can bring them back without paying duty.

Visitors to Canada from countries not listed here should check before they leave what their limits are for duty-free.

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