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Information about policies and using your property
All buildings (excluding lookout. See below)
DUE DATES: Winter (November 1 - April 30) May 1st of every year / Summer (May 1 - October 31) January 1st of every year.
For the benefit of all concerned there are a number of Policies and Procedures that we ask of Owners, with respect to their "Owner Bookings" at the Resort:
- Complete Owner Usage Calendar – Due November 1st for summer bookings and May 1st for winter bookings. Pre-booking allows Panorama to better predict our available inventory, which is needed to acquire business, meaning an opportunity to increase revenue. By filling out an Owner usage calendar Owners can be guaranteed their requested dates.
- Last Minute Bookings – If an owner wishes to request a reservation that is not indicated on their Owner Usage Calendar they may do so by contacting your Homeowner Experience Department at which time the request is subject to availability of the unit. We ask that during high occupancy periods the request is not made until 48 hours prior to expected arrival in order to allow our reservations department the ability to fill last minute guest requests and increase revenue generated into the rental pool.
- Estimate Usage – In order to better accommodate Owner booking requests and needs we have removed our maximum night policy of Owner Usage. As all dates booked according to the Owner Usage calendar are guaranteed we ask for all Owners to plan cautiously and block off as many potential reservations as needed and cancel as necessary according to the cancellation guidelines summarized below.
- Cancellations - Cancellations must be made a minimum of 14 days prior to arrival in regular season or 30 days prior in peak season to enable Panorama to endeavour to fill the new vacancy for mutual benefit. Please email your Homeowner Experience Coordinator prior to arrival date if you are not coming. This will prevent your being charged a departure clean fee. In addition, if your reservation falls during a peak period we may have the ability to sell your unit on last minute notice and a cancellation may be possible.
ALL-Owner-Winter-2019-2020-Calendar.pdf
ALL-Owner-Summer-2019-Calendar.pdf
The Lookout Townhomes
DUE DATE: January 1st of every year
For the benefit of all concerned there are a number of Policies and Procedures that we ask of Owners with respect to their "Owner Bookings" at the Resort:
- Complete Owner Usage Calendar – Calendars outline your specific rotation weeks from July 1st – June 30th. Fill out Owner usage calendar according to your vacation plans by booking a minimum of 50% owner usage (equivalent to 49 days) during any of your assigned rotation weeks.
- Last Minute Changes – If an owner wishes to change vacation plans that have been outlined on the owner usage calendar they may do so by contacting your Homeowner Experience Department at which time the request is subject to availability of the unit.
- Cancellations - Cancellations must be made a minimum of 14 days prior to arrival in regular season or 30 days prior in peak season to enable Panorama to endeavour to fill the new vacancy for mutual benefit. Please email your Homeowner Experience Coordinator prior to arrival date if you are not coming. This will prevent your being charged a departure clean fee. If you cancel a reservation and fall below the required 50% usage we ask that you replace that reservation with another prior to cancelling.
- Maintenance Weeks - Each year every Lookout unit receives a maintenance week for preventative maintenance and deep cleaning. All phase 2 units (300,400,500) have a maintenance week in the spring and all Phase 1 units (100,200) have a maintenance week in the fall. The maintenance will fall under your rotation schedule once every four years, so please be advised that you may not occupy your unit during this week; however, it may count towards your owners usage. Please refer to your rotation calendars for a complete schedule.
Rotation A
ROTATION-A-Lookout-calendar-July-1-2019-to-June-30-2020.pdf
Rotation B
ROTATION-B-Lookout-calendar-July-1-2019-to-June-30-2020.pdf
Rotation C
ROTATION-C-Lookout-calendar-July-1-2019-to-June-30-2020.pdf
