Protocols Accordion blocks


Face Coverings, Sanitization & Physical Distancing

  • Are face masks required in outdoor public spaces?

    Yes, in some areas where it is more difficult to physically distance. We have created maps of the core areas of the resort for your understanding and compliance. Red means mask or face coverings are mandatory. 

    Please click on the maps to expand or save them as a PDF.

    Upper Village

    Upper Village Covid 19 map v2

    Lower Village

    Lower Village Covid 19 map v2

    Greywolf Outdoor Space

    Greywolf Covid 19 map skinny v2

  • Are face masks required in indoor public spaces?

    Yes, no big deal, we’re all used to them now.

    At Panorama face masks that cover both mouth and nose will be worn by people aged 3 (as stipulated by the Canadian Centre for Disease Control) and older in all indoor spaces. The only time a mask can be removed is when seated for meal or drink service. Our team will ask anyone not wearing a mask to put one on or leave the premises. Please know that we reserve the right to refuse entry to any facility and service.

    DistancingStrip

  • Are face coverings required outside and on the chairlift?

    Yes, a mask, neck warmer, balaclava or buff must cover your nose and mouth in the following areas by everyone 3 years and older. You can remove your face covering when charging down the slopes but you'll need to pull it up again before getting back in the lift line. 

    A map of the village (displayed in many locations) will show clearly where face coverings are required. These areas will include:

    • When exiting your vehicle in any parking lot or drop off zone
    • Loading and riding the chairlifts
    • Outside queuing for food service, lift ticket pick-up, ski rental pick-up etc.
    • At all times during a ski or snowboard lesson

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  • What if I am exempt from wearing a mask/face covering?

    At this time, we are unable to accommodate visitors who for medical or other reasons are exempt from wearing a mask or face covering. Simply put, if you are 3 years of age or older, you must wear an appropriate face covering (mask, buff, balaclava, neck tube) that fully covers both your mouth and nose, in all areas of the resort and mountain, that require them.

  • Will physical distancing be in effect?

    Yes, physical distancing of 2 metres is encouraged throughout the resort (indoors and outdoors). Please give people space and try not to get close to people who are not part of your family, cohort or bubble.

    Skis and snowboards help nicely with this in the lift line. To minimize lift wait times, you are able to load the chairlift with people outside of your family, cohort or bubble, if you feel comfortable with that. A face covering is required at all times. If you don't feel comfortable with that just let our lift attendants know when you approach the lift.    

    LiftQueue CDN

  • Wash hands, sanitize and read the signs

    There is clear instructional signage all around the resort, detailing capacity limits or special restrictions. Please make sure you read and understand posted signs as you travel through the village or enter any establishment.

    We’ve installed hand sanitization stations in all indoor facilities and select outdoor locations too - sanitize every time you head indoors. Wash your hands often, avoid touching your face, and sneeze or cough into your elbow.

    Most importantly, if you are sick please stay at home and do not visit Panorama unless you are feeling 100% better. Panorama Mountain Resort reserves the right to refuse service to anyone who is visibly ill and may be placing other guests or employees at risk.

    Communication

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Lift Tickets, Skiing, Snowboarding and Lift Operations

  • Why are lift tickets only being sold online?

    Buying online limits your time in lines and limits exposure to other people. This winter, we have moved nearly all our tickets and passes to be sold online only. Guest Services and the Ticket Window become simply a pick up point for RFID cards loaded with tickets and passes which were pre-purchased online. Lines will be set up to ensure physical distancing and shields will ensure separation between you and our team members.

    Once you have your RFID card our system allows you to reload day tickets, season passes and SNOW+ Cards online, so on your following visit you an go straight to the lift. All you need is a Panorama Advantage Card.

    If you already have an Advantage Card, log into our online store or give us a call at 1.800.663.2929 and we can add products directly to the ticket/pass you already have. Don't have an Advantage Card? No stress, you'll still purchase your ticket online and then collect your unique RFID card from the Guest Services ticket window before heading to the lift, after that you're all ready to reload online for next time. 

    advantage sq web

    Panorama Advantage Card / RFID Card

    In case of Covid-19 exposure we’ll be able to help Interior Health contact you more easily. Please know that we will not sell tickets to walk-up guests like we have in the past. If you don’t have a ticket, you can buy online on the day you want to ski, just wake up, check the forecast and purchase or reload your pass online while heading to the resort. 

    Our RFID system also means ticket validation at the lift is 100% hands free, so our staff don't need to come close to you to scan your ticket.

    Exceptions and reasons for visiting Guest Services:

    • Picking up the Panorama Advantage Card (RFID card) you purchased online which is pre-loaded with a lift ticket, Snow+ Card or Season Pass. Please have your confirmation ready to show the ticket agent. 
    • Picking up your RFID card to be used for the Mountain Collective Pass. 
    • Picking up your Lake Louise Plus Card day tickets. Note: Lake Louise Plus Card purchases can only be made at the Panorama Mountain Centre for Adventure or Sobey's in Invermere.
    • Picking up a complimentary Super Senior (75+) or Tot (5 and under) lift ticket. Age verification required.
    • Picking up CWSAA lift tickets.
    • Purchasing Panorama Homeowner rental pool lift tickets.
    • Picking up Grade 4/5 Snowpass lift tickets.
    • Picking up CSC Canadian Lift Pass lift tickets.
    • Picking up other resort Season Pass or employee reciprocal lift tickets.
    • If you have a general question. 
  • Will there be capacity limits or a daily reservation system?

    No, not at the moment. Our plans are focused on getting people out of the village and up onto the mountain as quickly and efficiently as possible. Remember, Panorama is ranked #1 in the world for most space per skier*, so there’s plenty of room to spread out. We are able to make changes to the plan if required by the provincial government and will follow any guidelines to the letter to ensure we all enjoy the longest possible season.

    *Independent rating from Montenius Consult, Germany.

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  • I'm a Mountain Collective pass holder. How do I pick up my tickets?

    Mountain Collective pass holders do not require a reservation to ski or ride at Panorama Mountain Resort during the 2020-21 winter season. On your first day, please bring a printout of your purchase confirmation (with barcode) and photo identification to an outside ticket window at the Ski Tip Lodge. Pass holders can opt for pre-arrival fulfillment by mail, which is available through your account.

  • How will lift lines and loading the lifts be managed?

    While waiting to load any lifts, you’ll be required to wear a face covering over your mouth and nose and stay 2 metres apart from people you don’t know (skis really help with this). Our lift corrals will be organized differently to make this as easy as possible.

    To keep skiers and riders moving, on busy days guests will be able to load chairs with others who are not part of their bubble (remember face coverings are mandatory). If you are not comfortable with this then please speak to a lift attendant and we’ll make sure there is distance on your chair. We will follow the guidelines and best practices of provincial authorities and the Canada West Ski Area Association (CWSAA) and procedures are subject to change.

    Note that face coverings can be removed once you move away from the lift and start to ski or ride. Your mask, neck warmer, balaclava or buff must be pulled back up over your face at the bottom of the lift.

    Will lift lines be longer than normal?

    They might look longer, but that won't necessarily mean there are more people at the resort than normal. Lift lines are a rare sight at Panorama, but physical distancing spreads people out.

  • I've purchased a lift ticket online, how do I collect it?

    Our lift tickets are reusable, RFID enabled cards. The chairlift gate automatically reads this card to allow you to load the lift with minimal contact with our lift attendants. They can also be reloaded in advance so you can go direct to lift on your next ski day.

    If you do not have a black and white, RFID enabled Panorama lift ticket (known as an Advantage Card) you will bring your online order confirmation to the Guest Services Ticket Window in the upper village and collect your lift ticket. You now have a reusable and reloadable lift ticket and can add more days online or by calling Central Reservations on 1.800.663.2929.

  • Will the whole mountain and all lifts open?

    Yes, that's the plan. The 2020/21 winter season is scheduled to open on December 11 and run through April 11. Snowmaking started mid October, to ensure the maximum amount of terrain is available for you on opening day. Taynton Bowl and the Extreme Zone will open when snow conditions allow. With a full crew of lift operators hired we plan to operate all lifts. Great news, forecasters are calling for a La Niña winter and more snow than normal!

  • Will the Monster X snowcat operate?

    Yes, Monster X will run and there is even more terrain to explore. At this stage we expect to load the cabin to capacity with all riders required to wear face coverings throughout the 10 minute journey, but this may change closer to the season. No face covering, no ride.

    As normal tickets must be purchased in advance. Single ride, 4-pack tickets and Monster X season passes will be available as normal this season. The Monster X season pass is available for purchase online now and single ride/4-pack tickets will be available from the Guest Services ticket windows.  

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Parking & Invermere Shuttle Service 

  • Do I have to reserve a parking space and do I have to pay?

    A small number of reserved / paid, season long parking spaces are now available for purchase in the Upper Lot. You can find pricing and more details, here.

    Other than these spaces all other parking is free, will not need to be reserved, and is first come, first served as normal. Parking attendants will be there to assist. Parking is available in the Upper Lot, two lower lots and at the Greywolf clubhouse with access via the Sunbird Chair. 

    Note that large / long vehicles, vehicles with trailers and RVs are not permitted in the Upper Lot but can park in the Lower Lot. 

  • I am travelling in my RV. Can I stay overnight in parking lots?

    Overnight camping is not permitted in any parking lot during the winter season. Our Safety Services team patrol lots regularly at night and will ask for camping units to be removed immediately.

  • Will parking be controlled by attendants?

    Yes, on weekends and at busy times our team will actively help you park in the appropriate place, with distancing in mind. Please follow the instructions of parking attendants.

  • Will the Mountain/Valley Invermere shuttle run this winter?

    As of November 23, 2020, we intend to offer the Invermere-Panorama shuttle to employees, local riders and guests this coming winter season. A temperature check is mandatory before boarding - riders with elevated temperatures may be refused service. Masks are mandatory for all riders. No mask, no service, no exceptions! If you are ill with cold or flu-like symptoms, please choose to stay at home.

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Ski & Ride Lessons, Rentals & Village Services

  • How will Ski + Ride clinics and programs work?

    Programs will run daily with pre-registration required, this will be available online soon. You can expect staggered start times and smaller groups. All day and special programs will not include lunch or après ski components this year. Face coverings will be required for all participants at all times during a lesson, including when skiing and riding.

    We do plan to run small group seasonal programs for both adults and children, with more details to be announced before the end of November.

  • Can I rent ski or snowboard equipment?

    We are making changes in Mountain Outfitters to ensure physical distancing and to make the process as quick and safe as possible. We encourage you to pre-purchase your equipment package before you come to the resort. Helmets and boots will be available for rent and will be rigorously sanitized before pick-up as will all rental equipment.

    There will be a capacity limits inside the shop, as well as within each section of the rental process. Floor markers and barriers are in place to ensure physical distancing.

    Entrances and exits have been changed to improve the flow if rentals so please read the signage and use the appropriate doors.

    It is worth noting there will be limited space for you to leave shoes or personal items and that this is solely on a first come first serve basis. Please be prepared to carry your shoes and other items in a backpack or return them to your car or accommodation.

    All equipment will be rigorously sanitized in between uses and the shop itself will be regularly cleaned and sanitized.

    When picking up rentals we encourage you to allow extra time in case of delays, and to follow signs and staff directions. The return process has been adjusted for minimal contact and efficiency, this includes racks and containers for you to leave your rentals in before entering the store.

    We appreciate your cooperation with this so we can get you out there shredding the slopes!

  • Will the Season Pass locker room be available?

    Yes. The locker room will be available for storage, although use will change a little. Face coverings must be worn at all times. Gearing up in the room will not be permitted and benches will be removed. There will be limited and distanced seating at the base of the T-Bar stairs. For this year, it's unlock, grab and go. More details to come.

  • What payment methods are accepted at resort outlets?

    We ask you to use contactless payment in all situations. All major credit cards and debit card are accepted. Note that lift tickets, Ski + Ride programs and possibly rental equipment will need to be ordered and paid for in advance.

  • Will the Pine Inn Gym be available?

    Yes, the keys for the gym will be hard keys that can be picked up at Front Desk (Central Check-In). The last time slot available for any given day will be 8 PM and the keys must be returned to Front Desk by 9:45 PM. In exchange for a key you will need to provide either a credit card or a driver license which will be returned to you when you return the key. 

    DO NOT enter the facility if you:

    • Have traveled out of country in the last 14 days.
    • Have a fever, cough, or any other flu like symptoms
    • Have been in contact with someone who has been diagnosed with COVID-19

    Maximum capacity of two (2) in the fitness room at each time.

    When sharing the facility with another individual, physical distancing measures are in effect. Ensure that you keep 6 feet (2 meters) from any other facility users.

    In the cardio room, do not use a machine directly beside someone else.

    Individuals will register with contact details to allow for contact tracing should it be required.

    Prior to receiving a key, you must sign that you have read and understood these rules and provide a credit card or Drivers License as collateral which will be returned to you when you return the key.

    Users must wash their hands or use the hand sanitizer provided before using the facilities

    Equipment is to be wiped down by the user after each use with the provided disinfectant wipes. This includes:

    • Benches
    • Barbells
    • Dumbbell grips
    • Mats
    • Cable attachments
    • Exercise balls

    The water fountain will be out of use, please ensure that you bring water with you.

    Safety Services will make regular patrols of the Fitness Centre to ensure rules are being followed.

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Village and On-Mountain Dining and Bars

  • Will restaurants and bars operate as normal?

    Each venue is closely following all orders issued by the Public Health Office. Currently, the Province of British Columbia requires all venues to operate at reduced capacity to allow for physical distancing and with no more than 6 people at a table. This applies to The Great Hall, Alto Kitchen & Bar, Fireside Cafe, T-Bar & Grill and all other outlets (including those not operated by Panorama such as the mountain huts). We cannot host groups of more than 50 people. Bar service and operating hours are reduced.

    We are working to expand our take out options and will have more details for you by the end of November.

    Will everything be open, all the time?

    No, some outlets will be open 7-days a week, some may operate on a reduced schedule, some may be take out or by reservation only at certain times. Hours of operation will vary through the winter season, but you can be sure that great coffee and delicious food will always be available.

  • Are there alternative places for lunch or to warm up?

    We are working to open up more spaces for you including outdoor seating. The beauty of Panorama Mountain Resort is that it’s a village - hundreds of skiers and riders have their own private day lodge (home, condo, or hotel room). If you want to eat out, consider changing your routine and eating before or after your usual lunch time. If you are visiting for the day, please store your gear in your car and consider having quick breaks there during the day.

    Remember that a face mask is required in all indoor public spaces on the mountain and in the village. 

  • Are on-mountain restaurants also subject to capacity restriction?

    Yes, all indoor spaces will have reduced capacity and in some instances reduced hours. Both the Summit Hut and Elkhorn Cabin will offer inside dining by reservation only. Panorama's on-mountain huts are operated by an independent business. Ray and the Summit Hut team have full details of their plans and exciting new offerings on their website. You can find more info, here.

    Please be flexible, consider having lunch early or late, or reserve in advance. Be prepared, throw an energy bar in your pocket for a snack on the go. Have a few hand warmers ready too. 

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Panorama Lodging and Hot Pools

  • Will pools, hot tubs and saunas be open?

    The Panorama Springs warm pool and hot tubs will be open this winter. At this time the sauna will remain closed along with building specific hot tubs.

    Capacity within the pool area is reduced and noted on signage beside each pool or hot tub. Please abide by capacity limits for each hot tub and pool. A 1 hour time limit is in place. You are welcome to return to the pools multiple times and we thank all guests for respecting these time blocks to ensure that all guests can enjoy some pool time. If the pools are not busy, you are able to ask our staff if you can extend your time. 

    All guests are required to sign-in at the desk when entering the Panorama Springs Pools complex and to sign out prior to leaving. Towels and the change rooms are available.

    Masks are mandatory in the entryway lobby and in the change rooms. Masks are not permitted to be worn in the pools or on the pools deck. As per Interior Health wet masks do not work and they could cause a choking hazard if worn in the pools.

    Remember this: 
    • Mask On - Arrival, signing in, changing into pool wear.
    • Mask Off - The last thing you do before heading to the showers and the pools is to take your mask off and store in your locker. Maintain 2 metres physical distancing.
    • Mask Off - On pools deck and in pools. Maintain 2 metres physical distancing.
    • Mask On - The first thing you do when you get back to your locker is to dry your face and put on your mask.
    • Mask On - As you change back into your street wear and exit the pools facility.

    Life jackets will not be provided so please bring your own or an appropriate form of wearable flotation device for your child.   

  • What are you doing to limit the risk of Covid-19 exposure in accommodation units?

    First and foremost, we are following the best practices of the Province of British Columbia, the BC Hotel Association, and then doing more. Panorama Mountain Resort has purchased a number of leading-edge electrostatic sprayers to disinfect soft surfaces and hard to reach places. Best of all, the disinfectant is Health Canada approved, plant based and non-toxic.

    Clean Technology - Clorox Professional Total 360

    We are using innovative electrostatic disinfection technology to help keep you and your family safe during this pandemic. The electrostatic technology enables superior coverage of trusted Clorox® solutions in hard-to-reach places - including the side, underside and backside of surfaces.

    We use the Clorox Professional Total 360 with Bioesque Botanical Disinfectant Solution.

    Bioesque Botanical Disinfectant Solution is powered by Thymox Technology, a sustainable, patented formula with unmatched disinfection efficacy. Working with an essential oil derived from thyme, it took over five years of research and development to perfect Thymox Technology.

    • Plant based, Non-toxic, Biodegradable, VOC Free, Non-Corrosive, No Harmful Chemicals, Eliminates 99.9% of allergens, Free from Chlorine & Phosphates
    • Health Canada Approved DIN: 02486857
    • SARS-CoV-2 effective (Health Canada)
    • Bactericidal, Viricidal, Tuberculocidal & Fungicidal
    • Disinfectant cleaner
    • Kills viruses with 1 minute dwell time
    • Kills bacteria with 2 minutes dwell time
    • TB with 3 minutes dwell time
    • Sanitizes soft surfaces in just 2 Minutes
    • Ready-to-use formula
    • Botanically derived active ingredient
    • Non-abrasive, Non-corrosive & Non-toxic
    • Cleans & disinfects without chemicals
    • Effective in restoration & remediation
    • Kills mold with 3 minutes dwell time
  • Can I make a reservation with confidence? Are booking and refund policies transparent and fair?

    Yes. We were one of the first resorts to offer a more relaxed Covid-19 cancellation policy and we'll continue to do that through the winter season. Simply, you are protected if restrictions put in place by the Government of Canada, your provincial jurisdiction, or home country prevent you from travelling. Check out our terms and conditions when booking or give us a call for more details. 

  • Will you service my room during my stay?

    Current guidelines prevent us from entering your unit between arrival and departure, unless for essential maintenance. You can call us anytime for fresh bedding and linens. We ask that you take care of your garbage during your stay – garbage rooms are located in every lodging property.

  • Will early and late check-outs be available?

    Rigorous cleaning and sanitization takes time. BC Provincial guidelines require a period of time for air transfer before we can enter any unit to service it. Because of this and the extra time it takes to ready each unit, please plan to check-in no earlier than 5:00pm and check-out no later than 11:00am.

  • How many people are permitted in any unit?

    This is not the season for a party. The Province of British Columbia has ordered that only registered occupants are allowed in any unit at all times. Remember 11:00pm is quiet time, so everyone can make the most of powder the next day.

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Services Not Available This Winter

  • What will not be available this winter?

    As one of Canada’s leading destination resorts, it’s our desire to offer you as much fun as we can. This season is different (and hopefully a one off), so there will be things we just can’t do. The safety of our community is our priority and decisions to suspend offerings are based on challenges around physical distancing, group gathering limits and sanitization.

    • Wee Wascals Child Care
    • Unlimited guest access to shuttles from Panorama to Invermere and return
    • Any group event or function with more than 50 people
    • Apres ski programming like DJs, live music, and dance events
    • Programmed evening kid's activities like Campfire Smores and Tie Dye
    • Buffet-style banquet dinners at Christmas, on New Year’s Eve and on Family Day Weekend
    • Fireworks on New Year’s Eve and possibly on Family Day
    • High Notes Music Festival
    • Pies and Fries in the lower village
    • Night Skiing
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Forecast

Tomorrow

Cloudy with sunny periods and isolated flurries.

Freezing level: 1500 metres.

Ridge wind southwest: 25-45 km/h.

-4°c
Current Weather

1:10AM 27 November, 2020

Village1180m

-4°c

Mid Mountain2160m

-5°c

Summit2365m

-7°c
Lifts, Trails & Grooming

0/138

Trails Open

0/10

Lifts Open

0

Groomed Runs

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