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RESORT OPERATIONS UPDATE
Important annoucements.
SUMMER OPERATIONS UPDATE
Friday, August 12, 2022, 3:15 PM (MST)
As we approach the last few weeks of summer, we would like to thank all our guests who have visited Panorama already. For those returning and those who are still to join us this summer for their first time, we would like to provide an update of a few upcoming events and operational changes.
It’s been a hot and beautiful stretch of weather over the last several weeks which we see forecasted to continue. With all the heat, and the dry conditions, we encourage everyone to stay vigilant about wildfire safety in our community. The fire danger rating in our area is listed as extreme. To learn more about the current prohibitions, read the bulletin here. To report a wildfire or smoke, call 1.800.663.5555 or *5555 (from a cell phone).
The challenges regarding labour within the tourism sector continue, but there are strong indicators that the shortages will dissipate by winter. In the meantime, we are doing our best to keep as much open as possible for our guests to have a great experience. However, as some of our seasonal summer staff return to school there are a few adjustments to offerings that are required.
The waterslides at the Panorama Springs Pools will be closed Tuesday, August 16 and Wednesday, August 17. Monday, August 21 will be the last day of operations for the waterslides.
The Panorama Springs Pool facility remains open 10am — 10pm and the cool pool and deck will also remain open until Monday September 5. On Tuesday, September 6 the pool facility will be closed completely for a pool deck restoration project. The project is a huge undertaking and will provide a much better pool experience in the coming season. To help offset the impact of pool deck project we have extended the Toby Pool operations until Thanksgiving on Monday, October 10.
Starting Monday, August 15 the Village Gondola operation hours will change to 9am — 6pm, Monday to Thursdays. Friday, Saturday and Sunday Gondola hours will remain the same (9am — 10pm).
On the Labour Day Holiday Weekend we will celebrate the end of our summer operations with help from our friends at Red Bull. On the Saturday, Sunday and Monday downhill mountain bike riders of any skill, race against the clock to record their best time and post it against fellow competitors in Red Bull Downtime!
Still more events this summer, The Jackpine Challenge open until September 2, The Transrockies Gravel Royale on August 22-25 and newest event the OKTIMES FUNduro presented by Okanagan Springs on Sunday, August 28.
Just wait until you here what we have planned for winter! BIG news ahead! For the latest news stay tuned to our social media channels.
Latest News Bulletins
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OPERATIONS UPDATE - Tuesday, July 12, 2022, 4:15 PM (MST)
Tuesday, July 12, 2022, 4:15 PM (MST)
It's been fantastic to see so many visitors enjoying the start of Panorama's summer operations! Biking, hiking, golfing, rafting, putting, swimming and more, made for a great kickoff to the warm season.
In the Kootenays, the core summer months are short, experiences are in high demand and some activities offer limited availability. Planning to travel for a holiday takes time while the anticipation to reconnect and recreate drives excitement. For many this summer, the desire to get away is exceeding pre-pandemic levels. Guests are confident and eager to return to the good life and travel again. Although pandemic restrictions have lifted, we are not quite back to normal operations yet.
Anyone following the news has seen the difficulties being faced today in the tourism sector. Many flights at the major airports are canceled or delayed. Gear for recreational activities is in short supply. Experiences, in which people have participated in past years are either sold out or unavailable.
The main challenge that has affected Panorama is staffing shortages. This is a common struggle affecting the entire service industry. Please be assured that our hiring team has been working for months and months to follow up on every opportunity for employment. However, we are currently still understaffed at the resort.
Our goal remains steadfast — to provide our guests with a safe and incredible mountain experience. We recognized early that this summer would be a staffing challenge and made a concerted effort do our best to offer as much as we can with the priority being our core experiences. It’s important to us that everyone has the chance to do the things they love and enjoy the activities that make Panorama special. This tradeoff is that we needed to trim back on some aspects of the business to account for the number of staff we have. For example, this means that there will always be food and beverage available between Panorama and Greywolf however, the menu and offerings will be adjusted to business volumes and staffing levels.
From a lodging and housekeeping perspective, our mission is to provide you and your guests the very best experience possible given the parameters we are working through. In order to succeed, for the moment we are unable to entertain early check-ins or late checkouts, we are limited to a two week notice period in terms of any amendments to bookings. We continue to stay as fluid as possible as we try to balance demand and preexisting reservations. This proactive and cooperative approach ensures we can deliver and maintain a standard of service that both owners and guests are expecting.
The team here has made a huge effort to ensure that we operate as many experiences as possible all summer long. Guests will see some ongoing changes in hours of operations and services available as we adapt to offer as much as we can in any given moment. We encourage everyone to follow our special Facebook Mountain Updates group to get the news first about any changes or any important updates. Anyone who has visited Panorama knows that our people are incredible and work hard so our facilities can be enjoyed. Please know they are doing everything they can to deliver an amazing time at Panorama.
While we work diligently to catch up to normal staffing levels as the pent-up demand for Panorama has never been greater, we ask for your patience and sincerely apologize for any gaps in service. Your continued loyalty, smiling faces and sheer enthusiasm lifts the entire team here and we thank you for it!
The future of Panorama is bright and there's exciting news just around the corner about the upcoming winter. For the latest news stay tuned to our social media channels.
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BC REMOVES COVID-19 VACCINATION PASSPORT AND OTHER MEASURES. Friday, April 8, 2022. 11:00 AM MST
Throughout the COVID-19 pandemic, Panorama's decision making has been governed by British Columbia public health orders and guidelines, in consultation with industry through the Canada West Ski Areas Association (CWSAA). Our absolute priority has been the safety and health of our employees, guests and community.
As of today, the government has removed all restrictions. The Vaccination Passport program has ended and venues are now open to all guests (with no capacity limits). Masks are not required indoors or outdoors, but if you want to continue to wear one then please do so. It is your choice!
Please read and understand the latest BC update. As we've learned, the situation is subject to change, but for now here's to a more normal summer in the mountains.
Finally, our sincere thanks to everyone who visited the resort through the winter season. Following the rules ensured that we had a mountain of fun!
For More Information on COVID-19
If you feel sick or have been exposed to COVID-19, please complete the online British Columbia COVID-19 Self Assessment or call HealthLink BC at 811.
Federal
Government of Canada – This website includes information about COVID-19 symptoms and treatment, preventative measure to limit the spread, travel advice, statistics on outbreaks and Canada's response. The Government of Canada has a COVID-19 Hotline 1.833.784.4397 or you can contact them by email at phac.info.aspc@canada.ca
Provincial
BC Centre for Disease Control and HealthLink BC - More specific to the Province of British Columbia these links include information regarding spread, prevention, symptoms, advice and commonly asked questions. The HealthLink BC also provides information on Provincial Health Orders.
Regional
Interior Health provides information specific to the Interior Health region which Panorama and the Columbia Valley are a part of. You'll find information about testing and statistics for the Interior Health region.
Local Health Resources
Medical services including clinics and pharmacies are located in the town of Invermere, 25 minutes from Panorama.
Invermere Medical Clinic - 250 342-9206
Chisel Peak Medical Clinic - 250 341-6900
Invermere COVID-19 testing facility (Interior Health) - by appointment only book online or call
1 877 740-7747
Invermere & District Hospital (Interior Health)
250 342-9201
850 10 Ave, Invermere, BC V0A1K0
Emergency - 9.1.1
Police + Fire Department + Ambulance
Columbia Valley Taxi - 250 342-5262
Mountains of thanks to our partners
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