RESORT OPERATIONS UPDATE

Open:

**This information is subject to change.**

• Greywolf Golf Course - daily
• General Store - 9am - 5pm daily

Closed:

• Skiing & Riding
• Panorama Springs Pools
• Guest Services (walk up desk in Ski Tip Lodge)
• Village Gondola
• Wee Wascals daycare
• Alto Kitchen & Bar
• Fireside Café
• T-Bar & Grill
• Great Hall
• Cliffhanger Restaurant
• Jackpine Pub
• Pies & Fries 
• Mountain Outfitters Cappuccino Bar
• Mountain Outfitters Equipment Rental
• Toques & Tracks (retail)
• Nordic Centre (Greywolf Pro Shop)
• Candy Cabin
• Ski + Ride (Lessons & Camps)
• Kids Activities
• Après Monster X program at the Elkhorn Cabin 

Many Panorama homeowners are enjoying their retreat in the mountains right now. Resort services are limited until we open for the summer season on Saturday, June 27.

For more information click here.

You will not be penalized if your lodging was booked through Panorama reservations.

Please know that as a destination resort there are many ways in which our guests book (direct, with a group, by a travel agent, or by private owner) and many factors regarding the stay (length of stay, additional pre-purchased products) making each booking unique.

For those that have booked with Panorama Mountain Resort or with one of our travel partners, we have relaxed our cancellation policy in this unprecedented time. Please contact the agency or person you booked your accommodation with.

If you were a 2019/20 Winter Season Passholder with an unlimited adult, youth, child, senior or family season pass, we have contacted you by email with details of the credit program we have developed.

We greatly thank you for your patience and understanding while we took the time to create a carefully considered credit program. Each passholder is different and the amount of times a pass was used varies greatly among passholders. We wanted to ensure that we created a system that was effective for you. 

If you have not received an email from us or have questions about the program and purchasing your 2020 / 21 Winter Season Pass, please call us on 1.800.663.2929 (Monday - Friday 8am-4pm) or email information@panoramaresort.com. 

Any unused days that are left on your Snow+ Card are available to be credited (pro-rated) to next season, based on the product you purchased and the amount you paid. If you haven't spoken to a member of our Reservations team yet please call 1.800.663.2929.

Thursday, May 28 2020 - 5:00 PM (MDT)

The first hints of summer heat have reached the resort and we’re focused on the good times to come. We are carefully following the Province of British Columbia’s Restart Plan and we look forward to hopefully moving into phase three of reopening sometime in June.

For now, resort rental lodging and the mountain continue to be closed. Greywolf Golf Course is open and in beautiful condition. Cliffhanger Restaurant at the Greywolf Clubhouse, will reopen for seated dining on May 29 and they are excited to safely welcome golfers and guests back to their spectacular dining room.

We continue to work on our operating plans for the summer season and will have more information for you soon. Our reservations team is accepting lodging bookings for July and August and now is the time to start thinking about your summer plans.

Winter Season Passes are now on sale. We froze the price as last season’s rates and have loaded in a ton of new perks and extras. If you were an eligible 2019/20 Season Passholder, we have contacted you by email about the credit program we have in place for you. If you have not received an email from us or have questions about the program and purchasing your 2020/21 Winter Season Pass, please call us on 1.800.663.2929 (Monday - Friday 8am-4pm) or email information@panoramaresort.com.

We greatly appreciate your patience and understanding as we adjust to this situation. We miss you and look forward to being together again.

Friday, May 15 2020 - 1:00 PM (MDT)

The Victoria Day long weekend usually marks the beginning of the summer season here at the resort. This year is obviously a little different as we all stay close to home, explore local and follow the latest health recommendations.

On May 6, the Province of British Columbia announced their restart plan and we are looking forward to being able to welcome guests back soon. For now, resort rental lodging and the mountain continue to be closed and no accommodation reservations are being accepted at this time.

We continue to work on plans to open later in the summer, but understandably our opening date depends on the continued easing of restrictions and what social distancing measures remain in place. We’ll keep you updated as we know more.

Greywolf Golf Course is now open and Cliffhanger Restaurant is providing takeout service with curbside pick-up. Greywolf is strictly following health and safety protocols set out by the Allied Golf Association of British Columbia and have adjusted their practices to ensure the health and wellbeing of their employees, guests and our community. You can read about the measures they are taking, here.

If you were an eligible 2019/20 Winter Season Passholder, we have contacted you by email about the credit program we have in place for you. If you have not received an email from us or have questions about the program and purchasing your 2020/21 Winter Season Pass, please call us on 1.800.663.2929 (Monday - Friday 8am-4pm) or email information@panoramaresort.com. 

We know good times are ahead and we greatly appreciate your patience and understanding as we adjust to this situation. Thanks for staying close to home, we miss you and know we’ll be together again soon.

Monday, May 4 2020 - 4:30 PM (MST)

Spring is truly in the air now and the team at Greywolf Golf Course are preparing to gradually open on May 15. They are strictly following health and safety protocols set out by the Allied Golf Association of British Columbia and have adjusted their practices to ensure the safety of their staff and guests. You can read about the measures they are taking, here.

Resort rental lodging and the mountain continue to be closed and no accommodation reservations are being accepted at this time. We are actively working on a plan to open later in the summer and look forward to welcoming you back then. Understandably, our opening date depends on when restrictions begin to ease and what social distancing measures remain in place. We’ll let you know as soon as we know more.

We know good times are ahead and we greatly appreciate your patience and understanding as we adjust to this situation. Thanks for staying home for now, we’ll be together again soon.

Monday, April 27 2020 - 10:00 AM (MST)

The warm spring weather has arrived and the snow is melting fast. At this time the resort and mountain remain closed, with no access permitted to the slopes.

We’re looking ahead to summer and the good times to come. We are actively working on a plan for opening and the team at Greywolf are starting to prepare the course. We don’t know exactly what the golf season or summer will look like yet. Understandably, it all depends on when restrictions begin to ease and what social distancing measures remain in place. We’ll let you know as soon as we confirm opening dates.

Know that we greatly appreciate your patience and understanding, and we can't wait to welcome you back to the mountains as soon as it's safe to do so. Thanks for staying home for now, we'll be together again soon.

Monday, April 13 2020 - 1:00 PM (MST)

The resort remains closed as we continue the fight against COVID-19. Our sincerest thanks to everyone who is staying home, and to the amazing people working in essential services in our region. 

The resort closure includes the mountain and slopes. No access of any kind is permitted. We continue to have crews with heavy machinery working on the slopes as we prepare for the summer season.

What will summer look like? We are actively working on plans to open for the summer. Honestly, we aren’t certain yet if we will be able to open or what the operations will look like. As you know, it all depends on when current social distancing measures are relaxed and what restrictions remain in place. If we cannot open, our Bike Park season passholders will have the choice to hold their pass over to summer 2021 or receive a refund. 

For now all spring and summer events have been cancelled, and we are still looking at whether or not the Colourful Summit Ridge Walks can go ahead in September.

What about the golf course? The team at Greywolf are working hard to prepare the course for opening and are following all public health recommendations. We will let you know as soon as they have a confirmed opening date.

What about lodging cancellations and winter passholder credits? We are processing ski & stay requests for credits and refunds as quickly as possible. If you booked through a travel partner, please contact them. If you had a 2019/20 winter Season Pass, we will have more information for you in early May.

How is the Panorama team? We have been able to retain our full-time, year round employees. The team is working from home with a very limited crew at the resort in essential services. Those at the resort are strictly following social distancing and hygiene guidelines.

Know that we greatly appreciate your patience and understanding, and we can't wait to welcome you back to the mountains as soon as it's safe to do so.

Tuesday, March 31 2020 - 5:00 PM (MST)

Resort remains closed. Check back here for updates.

We know that your email Inbox is currently being filled by messages from all sorts of organizations offering encouragement during these extraordinary times. We echo these positive vibes and thank everyone who is doing their part by staying home, and the many amazing people providing essential services in our region.

Over the next while we promise not to inundate you with email. For the very latest information about resort operations and our plans for reopening (when they become clear) please keep returning to this page, it will be updated whenever there is anything new to share. If you are part of our homeowner community, additional resources have been created for you and you'll find them here.   

Like you we are dreaming of the summer to come in these mountains. Over the next few weeks we’ll post some of our favourite photos on Facebook and Instagram. We’re going to get through by thinking about the hiking, biking and poolside lounging ahead of us. Our snow season was cut short so it’s easy to get excited about the powder lines we’ll ski next winter too.

What about the Panorama team? Apart from staff who look after safety and utilities, our people are currently at home, doing what they can to flatten the curve. We’re following the advice of experts, and trust that our actions will mean that fewer people get sick and that we can take just a little pressure off those who are tackling COVID-19 head on.

Know that we greatly appreciate your patience and understanding, and we can't wait to welcome you back to the mountains as soon as it's safe to do so.

Friday, March 27 2020 - 8:00 PM (MST)

Reminder: Resort closed. Very limited staffing.

We've been asked many great questions in the past week. Honestly, we don't yet know the answers to some (including some simple ones).

Until April the 6th, the only team members working are Safety Services personnel and those who monitor / maintain water, electrical and other utilities (including pools). We can't respond to phone calls and email messages at this time, but promise we will be in-touch as soon as we can. We know that some of you are still waiting for answers regarding Season Pass and Snow Card credits. Please be patient with us.

As for future reservations, we are working on plans to receive and process these off-site in the coming weeks.

An example of a simple question: "How do I get my skis out of my seasonal locker?" The Season Pass holder locker room is secure so your equipment is well protected. We don't have people on site to unlock and then lock the room, so ask that you leave equipment where it is for now. We apologize for the inconvenience.

Keep checking this page for updates, we'll do our best to keep you in the know.

Tuesday, March 24 2020 - 4:00 PM (MST)

Notice: Central Check-In closure. New updates for homeowners.

As you know, just over a week ago we made the critical decision to end the winter season early and suspend resort services in an effort to help limit the spread of COVID-19. This past week has understandably brought many questions and we have been doing our best to keep open the lines of communication as we respond to this still rapidly evolving situation.

• Front Desk is now closed. Our Safety Services team is working out of Central Check-in from today (24-hours).
• If you call the resort you won't be able speak to a person. Please leave a message and we'll get back to you when we can.
• There is no bell service. This means there is no one to deliver a key to your condo if you lock yourself out.
• Every time you leave your condo you should be taking your jacket, boots and identification in case you need to walk to Central Check-In to get a new key. If there is no-one at Central Check-In you will need to call the number on the door and someone from our Safety Services team will respond when possible.
• Please delay all non-emergency contractor work for at least a two week period, along with any realtor showings of your property. We will not be issuing keys to anyone other than the property owners.  
• In all emergency situations call 9-1-1. 

Please, think carefully about your need to travel to the resort. If we do our part right now, we can overcome this health crisis and return to our normal lives (and the places we love the most).

Finally, we've been asked to provide updates regarding actual or presumptive cases of COVID-19 in the area. A person's medical information is private and confidential. Up-to-date advice about the local situation is being released by the Regional District of East Kootenay with more on the Interior Health website.

Monday, March 23 2020 - 4:30 PM (MST)

Update for our Homeowners

Panorama Mountain Resort takes it's obligations to our employees and community very seriously. In a press conference today, the Prime Minister of Canada asked us to go home and stay home. Our team has done just that. We fully respect the directives of local, provincial and federal authorities, and are letting the experts guide our decisions.

We've been asked many questions relating to resort services from today onwards. Here are some answers:

• Our Safety Services team continues to patrol the resort 24-hours a day and is monitoring alarm systems when Central Check-In is closed.
• Central Check-In is NOT open 24-hours a day (for the first time in recent history). Hours of operation are 10am to 6pm. There is no service or ability to respond to calls outside these times.
• All housekeeping and in-unit maintenance services have been suspended until further notice.
• There is no bell service. This means there is no one to deliver a key to your condo if you lock yourself out.
• Every time you leave your condo you should be taking your jacket, boots and indentification in case you need to walk to Central Check-In to get a new key. Please remember, there is no way to get a new key between 6pm and 10am the following day.
• Our team stripped units and cleared them of garbage and dirty linen before they were asked to follow government directives and stay at home. We made sure the heat was down, windows closed, no toilets were running and that units were secure.
• The free shuttle between Panorama Mountain Resort and Invermere is no longer running.

These are extraordinary times and extraordinary measures are required. Thank you, sincerely, for your patience and understanding.

Sunday, March 22 2020 - 9:30 AM (MST)

Panorama closed until further notice

For those wondering about the wellbeing of their loved ones who worked at Panorama this past winter, know that the last busses bound for Calgary International Airport left the resort this morning and our people are now on their way home.

This morning, the Prime Minister of Canada reiterated that all people should stay home, not travelling to their cottages, second-homes or vacation spots. Panorama Mountain Resort cannot deny access to any homeowner, but we do strongly suggest that you do not travel to this region. Local medical authorities have made it clear that facilities are not designed to cope with the potential impact of COVID-19. They've appealed to us all to do what we can to avoid placing stress on the health system.

There will be an end to this crisis and we'll all be biking, hiking, skiing and snowboarding before we know it. 

Friday, March 20 2020 - 6:30 PM (MST)

Panorama closed until further notice

Since Monday we have focused on helping our guests leave Panorama (to connect with flights, etc.) and scrambled to help our seasonal team members get home quickly. Many were from Europe, the United Kingdom, Australia and New Zealand, so this has been no simple task.

We've talked with hundreds (if not thousands) of guests regarding future lodging stays, Season Pass and Snow Card credits, and refunds. There are still people who we haven't reached. Please know that we are here for you and will do the right thing. It will take time though!

In terms of the right thing, social distancing is an absolute must, so all but essential employees have been asked to stay at home for two-weeks. This includes people who normally answer phone and email enquiries, folk who work in busy office spaces. The COVID-19 situation changes by the moment, so although we expect to see our team back on deck from Monday, April 6, we just can't say for sure. In the meantime please bear with us, people come first and our staff are focused on themselves and their loved ones.

Panorama homeowners have asked if they are still welcome to travel to their property on resort. Please know the following:

• In support of the advice of local medical personnel, we strongly recommend that you do not travel to Panorama at this time.
• Central Check-In is only open between 10am and 6pm. We cannot serve you outside these hours.
• The General Store is open on a limited schedule for essential supplies only. The schedule is subject to change.
• The mountain is closed and access by skiers, riders, sledders and sliders is strictly forbidden. 
• The Panorama Springs Pools and all other facilities are closed.
• Usual lodging services like housekeeping are not available.
• It should be noted that the Federal Government has been asked if the BC / Alberta border will be closed to domestic travellers. They haven't suggested this will happen but every measure remains on the table. Know before you go.

We've had enquiries from people interested in summer employment. With the current uncertainty we aren't hiring at this time but we do encourage job seekers to submit an application for later consideration. We'll understand what comes next before we start interviews but at this stage suggest May as the earliest prospect. Thanks for your interest!

When will the resort reopen? Well, that depends on COVID-19 and our ability to #flattenthecurve. We greatly appreciate all your messages of support and your understanding. Like you, we're dealing with a challenge that has no playbook.

Monday, March 16 2020 - 4:25 PM (MST)

Panorama closed for the 2019/20 Winter Season

Dear Panorama friends, partners, guests and employees,

These are extraordinary circumstances. National and global concern around the spread of novel coronavirus (COVID-19) is rapidly evolving and we have adjusted our response in line with advice from the Canadian Government and public health professionals. After much consideration, we have made the difficult and necessary decision to suspend all non-essential resort operations as of 4pm (MST) today, Monday March 16 for the rest of the winter season.

All mountain lift operations, childcare and rental services will close from today. Our lodging, guest services, grocery, gondola and transportation operations, along with limited food and beverage, and retail will remain open as we work with guests currently on-resort and in transit to adjust their travel plans. There will be no new guest arrivals from Tuesday, March 17.

Our highest priority is the health and wellbeing of our employees, guests and the local community.

We understand that many people will be impacted and may be disappointed by our decision today. Know that it was not made lightly. In the past few weeks, we have taken significant precautions to limit the risks on the resort, and our decision to close is the right step for the safety of our community. Our goal is to support local, regional, provincial and national efforts to limit exposure and the spread of this disease.

We sincerely apologize to our guests who are currently here, those who have plans to travel over the next month, and to our loyal Season Pass and Snow+ Card holders. We will be reaching out as quickly as possible about options, and lodging refunds or credits.

If you have an upcoming winter reservation and are not arriving in the next seven days, we ask that you wait to contact us. We greatly appreciate your patience as we support the guests currently on-resort and those with the most urgent needs first. We will be in touch as quickly as we can and will work with each of you to achieve the best outcome for your situation.

Every winter we are excited to welcome employees and guests from around the world to our slopes, and our thoughts are with those who are intimately impacted by these unprecedented times, both here in Canada and abroad.

To our amazing staff, a heartfelt thank you for your teamwork, efforts, professionalism and dedication this season. We have many international employees who have made Panorama and the Columbia Valley their home this past winter and we wish those departing a safe journey home to their loved ones.

Further, a special thanks to our wonderful team of Mountain Friends, volunteers and local ski clubs. We appreciate your unwavering support and look forward to welcoming you back next winter.

Over the coming weeks, we will continue to navigate this challenging situation with the wellbeing of our community and employees as our utmost priority, and to make the best decisions we can during this rapidly changing time.

Steve Paccagnan
President and Chief Executive Officer