IMPORTANT ANNOUNCEMENT

Closure to assist COVID-19 response

Resort remains closed. Check back here for updates.

Tuesday, March 31, 2020 - 5:00 PM (MST)

We know that your email Inbox is currently being filled by messages from all sorts of organizations offering encouragement during these extraordinary times. We echo these positive vibes and thank everyone who is doing their part by staying home, and the many amazing people providing essential services in our region.

Over the next while we promise not to inundate you with email. For the very latest information about resort operations and our plans for reopening (when they become clear) please keep returning to this page, it will be updated whenever there is anything new to share. If you are part of our homeowner community, additional resources have been created for you and you'll find them here.   

Like you we are dreaming of the summer to come in these mountains. Over the next few weeks we’ll post some of our favourite photos on Facebook and Instagram. We’re going to get through by thinking about the hiking, biking and poolside lounging ahead of us. Our snow season was cut short so it’s easy to get excited about the powder lines we’ll ski next winter too.

What about the Panorama team? Apart from staff who look after safety and utilities, our people are currently at home, doing what they can to flatten the curve. We’re following the advice of experts, and trust that our actions will mean that fewer people get sick and that we can take just a little pressure off those who are tackling COVID-19 head on.

Know that we greatly appreciate your patience and understanding, and we can't wait to welcome you back to the mountains as soon as it's safe to do so.

 

Reminder: Resort closed. Very limited staffing.

Friday, March 27, 2020 - 8:00 PM (MST)

We've been asked many great questions in the past week. Honestly, we don't yet know the answers to some (including some simple ones).

Until April the 6th, the only team members working are Safety Services personnel and those who monitor / maintain water, electrical and other utilities (including pools). We can't respond to phone calls and email messages at this time, but promise we will be in-touch as soon as we can. We know that some of you are still waiting for answers regarding Season Pass and Snow Card credits. Please be patient with us.

As for future reservations, we are working on plans to receive and process these off-site in the coming weeks.

An example of a simple question: "How do I get my skis out of my seasonal locker?" The Season Pass holder locker room is secure so your equipment is well protected. We don't have people on site to unlock and then lock the room, so ask that you leave equipment where it is for now. We apologize for the inconvenience.

Keep checking this page for updates, we'll do our best to keep you in the know.

 

Notice: Central Check-In closure. New updates for homeowners.

Tuesday, March 24, 2020 - 4:00 PM (MST)

As you know, just over a week ago we made the critical decision to end the winter season early and suspend resort services in an effort to help limit the spread of COVID-19. This past week has understandably brought many questions and we have been doing our best to keep open the lines of communication as we respond to this still rapidly evolving situation.

  • Front Desk is now closed. Our Safety Services team is working out of Central Check-in from today (24-hours).
  • If you call the resort you won't be able speak to a person. Please leave a message and we'll get back to you when we can.
  • There is no bell service. This means there is no one to deliver a key to your condo if you lock yourself out.
  • Every time you leave your condo you should be taking your jacket, boots and identification in case you need to walk to Central Check-In to get a new key. If there is no-one at Central Check-In you will need to call the number on the door and someone from our Safety Services team will respond when possible.
  • Please delay all non-emergency contractor work for at least a two week period, along with any realtor showings of your property. We will not be issuing keys to anyone other than the property owners.  
  • In all emergency situations call 9-1-1

Please, think carefully about your need to travel to the resort. If we do our part right now, we can overcome this health crisis and return to our normal lives (and the places we love the most).

Finally, we've been asked to provide updates regarding actual or presumptive cases of COVID-19 in the area. A person's medical information is private and confidential. Up-to-date advice about the local situation is being released by the Regional District of East Kootenay with more on the Interior Health website.

 

Update for Homeowners

Monday, March 23, 2020 - 4:30 PM (MST)

Panorama Mountain Resort takes it's obligations to our employees and community very seriously. In a press conference today, the Prime Minister of Canada asked us to go home and stay home. Our team has done just that. We fully respect the directives of local, provincial and federal authorities, and are letting the experts guide our decisions.

We've been asked many questions relating to resort services from today onwards. Here are some answers:

  • Our Safety Services team continues to patrol the resort 24-hours a day and is monitoring alarm systems when Central Check-In is closed.
  • Central Check-In is NOT open 24-hours a day (for the first time in recent history). Hours of operation are 10am to 6pm. There is no service or ability to respond to calls outside these times.
  • All housekeeping and in-unit maintenance services have been suspended until further notice.
  • There is no bell service. This means there is no one to deliver a key to your condo if you lock yourself out.
  • Every time you leave your condo you should be taking your jacket, boots and indentification in case you need to walk to Central Check-In to get a new key. Please remember, there is no way to get a new key between 6pm and 10am the following day.
  • Our team stripped units and cleared them of garbage and dirty linen before they were asked to follow government directives and stay at home. We made sure the heat was down, windows closed, no toilets were running and that units were secure.
  • The free shuttle between Panorama Mountain Resort and Invermere is no longer running.

These are extraordinary times and extraordinary measures are required. Thank you, sincerely, for your patience and understanding.

 

Panorama closed until further notice

Sunday, March 22, 2020 - 9:30 AM (MST)

For those wondering about the wellbeing of their loved ones who worked at Panorama this past winter, know that the last busses bound for Calgary International Airport left the resort this morning and our people are now on their way home.

This morning, the Prime Minister of Canada reiterated that all people should stay home, not travelling to their cottages, second-homes or vacation spots. Panorama Mountain Resort cannot deny access to any homeowner, but we do strongly suggest that you do not travel to this region. Local medical authorities have made it clear that facilities are not designed to cope with the potential impact of COVID-19. They've appealed to us all to do what we can to avoid placing stress on the health system.

There will be an end to this crisis and we'll all be biking, hiking, skiing and snowboarding before we know it. 

 

Panorama closed until further notice

Friday, March 20, 2020 - 6:30 PM (MST)

Since Monday we have focused on helping our guests leave Panorama (to connect with flights, etc.) and scrambled to help our seasonal team members get home quickly. Many were from Europe, the United Kingdom, Australia and New Zealand, so this has been no simple task.

We've talked with hundreds (if not thousands) of guests regarding future lodging stays, Season Pass and Snow Card credits, and refunds. There are still people who we haven't reached. Please know that we are here for you and will do the right thing. It will take time though!

In terms of the right thing, social distancing is an absolute must, so all but essential employees have been asked to stay at home for two-weeks. This includes people who normally answer phone and email enquiries, folk who work in busy office spaces. The COVID-19 situation changes by the moment, so although we expect to see our team back on deck from Monday, April 6, we just can't say for sure. In the meantime please bear with us, people come first and our staff are focused on themselves and their loved ones.

Panorama homeowners have asked if they are still welcome to travel to their property on resort. Please know the following:

  • In support of the advice of local medical personnel, we strongly recommend that you do not travel to Panorama at this time.
  • Central Check-In is only open between 10am and 6pm. We cannot serve you outside these hours.
  • The General Store is open on a limited schedule for essential supplies only. The schedule is subject to change.
  • The mountain is closed and access by skiers, riders, sledders and sliders is strictly forbidden. 
  • The Panorama Springs Pools and all other facilities are closed.
  • Usual lodging services like housekeeping are not available.
  • It should be noted that the Federal Government has been asked if the BC / Alberta border will be closed to domestic travellers. They haven't suggested this will happen but every measure remains on the table. Know before you go.

We've had enquiries from people interested in summer employment. With the current uncertainty we aren't hiring at this time but we do encourage job seekers to submit an application for later consideration. We'll understand what comes next before we start interviews but at this stage suggest May as the earliest prospect. Thanks for your interest!

When will the resort reopen? Well, that depends on COVID-19 and our ability to #flattenthecurve. We greatly appreciate all your messages of support and your understanding. Like you, we're dealing with a challenge that has no playbook.

 

Panorama closed for the 2019/20 Winter Season

Monday, March 16, 2020 - 4:25 PM (MST)

Dear Panorama friends, partners, guests and employees,

These are extraordinary circumstances. National and global concern around the spread of novel coronavirus (COVID-19) is rapidly evolving and we have adjusted our response in line with advice from the Canadian Government and public health professionals. After much consideration, we have made the difficult and necessary decision to suspend all non-essential resort operations as of 4pm (MST) today, Monday March 16 for the rest of the winter season.

All mountain lift operations, childcare and rental services will close from today. Our lodging, guest services, grocery, gondola and transportation operations, along with limited food and beverage, and retail will remain open as we work with guests currently on-resort and in transit to adjust their travel plans. There will be no new guest arrivals from Tuesday, March 17.

Our highest priority is the health and wellbeing of our employees, guests and the local community.

We understand that many people will be impacted and may be disappointed by our decision today. Know that it was not made lightly. In the past few weeks, we have taken significant precautions to limit the risks on the resort, and our decision to close is the right step for the safety of our community. Our goal is to support local, regional, provincial and national efforts to limit exposure and the spread of this disease.

We sincerely apologize to our guests who are currently here, those who have plans to travel over the next month, and to our loyal Season Pass and Snow+ Card holders. We will be reaching out as quickly as possible about options, and lodging refunds or credits.

If you have an upcoming winter reservation and are not arriving in the next seven days, we ask that you wait to contact us. We greatly appreciate your patience as we support the guests currently on-resort and those with the most urgent needs first. We will be in touch as quickly as we can and will work with each of you to achieve the best outcome for your situation.

Every winter we are excited to welcome employees and guests from around the world to our slopes, and our thoughts are with those who are intimately impacted by these unprecedented times, both here in Canada and abroad.

To our amazing staff, a heartfelt thank you for your teamwork, efforts, professionalism and dedication this season. We have many international employees who have made Panorama and the Columbia Valley their home this past winter and we wish those departing a safe journey home to their loved ones.

Further, a special thanks to our wonderful team of Mountain Friends, volunteers and local ski clubs. We appreciate your unwavering support and look forward to welcoming you back next winter.

Over the coming weeks, we will continue to navigate this challenging situation with the wellbeing of our community and employees as our utmost priority, and to make the best decisions we can during this rapidly changing time.

Steve Paccagnan
President and Chief Executive Officer


Frequently Asked Questions

Updated as this dynamic situation changes.

If we are experiencing high call volumes and you are unable to get through to our reservations team (1.800.663.2929). You can also reach us by email via information@panoramaresort.com

Reservations Hours of Operation: Monday to Friday 8 AM to 4 PM

  • I am on the resort right now. How long can I stay? What’s next?

    If you need to adjust your plans and get home sooner than planned, we are here to help. Know that your safety and well-being is our highest priority.

    If you have initiated your own plans to vacate early please let our Front Desk Staff know before departing and then check out as per normal. If you need help to make plans departing with such things as transportation, please call our Central Reservations Team at 1.800.663.2929.

    If you have general questions or concerns we would ask that you work with our Front Desk Staff at 250.342.6941.

    Please know that we are experiencing very high call volumes and are assisting those guests who are on the resort first. We appreciate your patience as we certainly did not anticipate this early end to the ski season.

  • What is open/closed on your resort currently?

    Open:

    **This information is subject to change.**

    • General Store - 9am - 5pm March 18 - March 22
    • Panorama Airport Shuttle - 6:45am March 18, 19 & 20. Outbound from Panorama only (Panorama to Calgary YYC)
    • Panorama Valley Shuttle - Running the regular schedule until EOD Sunday, March 22, 2020

    Closed:

    • Skiing & Riding
    • Panorama Springs Pools
    • Guest Services (walk up desk in Ski Tip Lodge)
    • Village Gondola
    • Daycare
    • Alto Kitchen & Bar
    • Fireside Café
    • T-Bar & Grill
    • Great Hall
    • Cliffhanger Restaurant
    • Jackpine Pub
    • Pies & Fries Restaurant
    • Mountain Outfitters Cappuccino Bar
    • Mountain Outfitters Equipment Rental
    • Toques & Tracks (retail)
    • Nordic Centre (Greywolf Pro Shop)
    • Candy Cabin
    • Ski + Ride (Lessons & Camps)
    • Kids Activities
    • Après Monster X program at the Elkhorn Cabin 

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  • What shuttles are running to get me back to Calgary Airport?

    To assist with an early departure from the resort due to the closure, there will be a 42 passenger shuttle bus leaving the resort on March 18, 19 and 20. To take guests back to the Calgary International Airport. There will be one departure each day at 6:45am and the last bus will be on Friday, March 20. 

    Please note that there will be no more shuttle departures after Friday, March 20. 

    Shuttle Options Panorama to YYC

    • Wednesday, March 18 - 6:45am resort departure
    • Thursday, March 19 - 6:45am resort departure
    • Friday, March 20 - 6:45am resort departure

    If you already had a shuttle booked with us for a later date we ask that you contact us (1.800.663.2929) and let us know which of the above shuttles you would like to be on and we will move your booking. If you do not have a current shuttle booking and wish to utilize this service please call us. 

  • I have lodging already booked. Should I cancel and if I do will I be penalized?

    You should cancel, but no you won't be penalized. Please know that as a destination resort there are many ways in which our guests book (direct, with a group, by a travel agent, or by private owner) and many factors regarding the stay (length of stay, additional pre-purchased products) making each booking unique. For those that have booked with Panorama Mountain Resort or with one of our travel partners we have relaxed our cancellation policy in this unprecedented time. Please contact the agency or person you booked your accommodation with.

    We are currently taking care of on-resort guests and their transportation needs (departing the resort). If you booked directly with Panorama Mountain Resort, the team will reach out to you in the coming days.

  • My stay was cut in half and I had to leave early. Will I get a full refund?

    You'll receive a partial refund. Guests will be refunded for unused lodging or other purchases from March 17, 2020 onwards. Products or services purchased and used before March 17, 2020 will not be refunded.

    As a destination resort there are many ways in which our guests book (direct, with a group, by a travel agent, or by private owner) and many factors regarding the stay (length of stay, additional pre-purchased products) making each booking unique. 

    If you booked your stay directly with Panorama Mountain Resort the team will reach out to you in the coming days (if we don't hear from you). Otherwise, please contact the travel seller, agency or person you booked your accommodation with. 

     

  • How does the closure impact my 2019 / 20 Season Pass?

    Season Pass Protection terms apply. This is an unprecedented circumstance where we (Panorama) needed to call an early end to the season. We have determined a variety of options based on usage and value of Season Passes. Every guest has their own individual pass use story and we will do our best to make things right on a case by case basis.

    We will post more information about season passes in the week of April 6, 2020. We ask that you refrain from reaching out to us about credits at this time. We appreciate your patience as we certainly did not anticipate an early end to the ski season. We are currently taking care of on-resort guests and their transportation needs (departing the resort).

  • How does the closure impact my Snow+ Card?

    Any unused days that are left on your Snow+ Card are available to be credited (pro-rated) based on the product you purchased and the amount you paid. Please check this space in the week of April 6, 2020 with instructions on how to do so.

    We respectfully ask that you refrain from reaching out to us about credits at this time. We appreciate your patience as we certainly did not anticipate an early end to the ski season. We are currently taking care of on-resort guests and their transportation needs (departing the resort).

  • I have pre-purchased lift tickets for dates after March 16, 2020. Can I get a refund?

    Yes, you will be fully refunded. We appreciate your patience as we certainly did not anticipate an early end to the ski season. We are currently taking care of on-resort guests and their transportation needs (departing the resort).

  • What are my refund options for other pre-purchased products and activities?

    Yes, you will be fully refunded. We appreciate your patience as we certainly did not anticipate an early end to the ski season. We are currently taking care of on-resort guests and their transportation needs (departing the resort). 

  • I'm a Homeowner, how does this closure impact me?

    If you are already here on the resort (residing or visiting), we encourage you to follow the advice of provincial and federal health professions by socially distancing. Limited services on the resort will remain open with reduced capacity and hours. Front Desk will remain open 24 hours a day as normal.

    If you are thinking of travelling to Panorama from your primary residence, which is located outside of the Columbia Valley, we encourage you to reconsider any non-essential travel plans for the time being. We are only operating essential services with limited hours that may change without notice as we follow advice from BC and Canadian health authorities.

    For more information about how our early closure impacts you, click here.

  • I have a reservation for the period after the ski season? Can I still come?

    We're sorry to say no. Panorama Mountain Resort is not accepting lodging reservations at this time.  

  • Will you open for summer?

    We certainly hope so but the current situation means we can't be 100% sure. Greywolf Golf Course has the scheduled opening date of May 8th. Warm season operations are scheduled to start Saturday May 16th with opening of the Bike Park. 

  • Are you still running any winter events?

    We're sorry to say that we have cancelled all winter events. Summer events are still scheduled to go ahead and will be listed online soon.

We know everyone is super disappointed that the season is over so soon. We are too. But please, for everyone's safety be smart and do not sled, toboggan, skin or hike up and ride on the slopes within our Controlled Recreation Area. We have machinery and vehicles working on the mountain. Panorama is closed, access is strictly forbidden.

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For More Information

Government of Canada – Your first go-to source, it includes regular updates, travel advice, how to prepare, symptoms and treatment, prevention and risk and Canada’s response. Government of Canada COVID-19 Hotline 1.833.784.4397 or by email at phac.info.aspc@canada.ca

BC Health Link - More specific to the Province of British Columbia this link is where you can find answers to common questions or by calling 8-1-1 health service navigators and registered nurses will answer COVID-19. Learn how it spreads, how long after exposure symptoms take to appear and what symptoms to look for.  Self Assessment Tool.


Emergency Contact Information

 

BC Healthline (call for direction if you feel ill and suspect coronavirus) - 8.1.1

Invermere & District Hospital (Interior Health)
‎250.342.9201
850 10 Ave, Invermere, BC V0A1K0

Emergency - 9.1.1
Police + Fire Department + Ambulance

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Forecast

Today

Cloudy with sunny periods and isolated flurries.

Freezing level at valley bottom.

Ridge wind light to 20 km/h.

-3°c
Current Weather

6:10PM 23 March, 2020

Village1180m

c

Mid Mountain2160m

-5°c

Summit2365m

-5°c
Lifts, Trails & Grooming

0/138

Trails Open

0/10

Lifts Open

0

Groomed Runs

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